At FOS we understand the importance and impact of service quality on our business and how it defines who we are and who we will be.
Our product is data, and our product delivery has to be clean, precise and flawless.
Quality is defined as our customer’s perception of us as a company and our services. However, we deliver quality with an aim to exceed the customer’s perception.
We endeavor to transcend customer expectations by monitoring and measuring every aspect of our service to provide the highest possible level of operational excellence in the key areas of Reliability, Responsiveness to Change and Quality Assurance.
At FOS we perform our services within the framework of an ISO 9001 compliant management system. This management system ensures: